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POLICY
Welcome to Voom salon. We appreciate your business & are excited to build relationships and make you look your best.
Here are some guidlines to further explain how we operate business.
Each stylist is an independant entity, not an employee of Voom salon. For individual inquiries please reach out to your stylist. Each stylist may have independant booking systems, hours, and independant policies. Please click on individual booking links to review policies further. Deposits may or may not be required depending on stylist and service.
general salon policies/ terms and conditions
Please review sections A-E
A: PRICING
If you have questions about price or any specific concerns it is your responsibility to review. Prices are listed online on inividual persons booking. please be aware when selecting appointments. Prices listed are starting, and may go up depending on time, intricacy, and product usage. In some instances exact quote can not be given until end of appointment.
Products are final sale, subject to exchange if unopened only. Damaged items can be exchanged only if item was purchased damaged. If damage occurred outside of salon, salon can not replace. Please make sure you review & are certain about item you are purchasing.
B: CANCELING
Habitual canceling are subject to being charged a fee with not enough notice. Please be accountable & considerate as time slots can be hours long. Cancellations, or changes without enough notice have a detrimental effect on stylist, as well as unfair to others trying to book. 72 hours notice is required without being charged a fee. However, a week or as much notice as possible is greatly appreciated & taken in to high consideration for your appointment approval process when rebooking.
Being late can throw off continuity of entire day, therefore may result in having to reschedule.
C:
Please come with realistic expectations.
Make sure you thoroughly read service descriptions online. As it is all explained. Please do not reach out to stylist on their personal time off with complaints, texting, dm, or any type of hair concern. We ask that you please respect boundaries. That includes on any social media platform or personal phone number or app. We have the right to refuse service to anyone who does not comply. Please make schedule changes online and try to limit messages regarding any business need. Address any question at time of consultation, before you leave, or at next appointment. Once you leave the salon service is completed and over. Please listen during consultation, give clear communication, and check results before you leave. By selecting your stylist you comply with their thought process, and trust them to make proper decisions. RE DO's are up to stylists discretion & REFUNDS are not acceptable.
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C 1. Grey coverage color applications are not guaranteed to always cover 100% of all grey hair. The service is with intenton to do so, however due to many outside contributing factors can interfere in some cases. Stylist will make best attempt. Up to stylist descresion if any color service needs to be re-applied. Must be within one week of original appointment. re-applications or adjustments do not come with styling services.
D:
Certain tasks may be done by using an assistant. Assistant may be washing, toning, blow drying and styling. Everything is approved by stylist and assured in good hands.
E:
By agreeing you release stylist and property there off. You understand VOOM & or stylist will not be held liable for any damaged items/theft/property/injury that occurs on the premises including on premises or parking incidents. You agree to take full responsibility &/or liability for yourself as well as personal belongings, persons & animals you choose to bring. VOOM salon & or stylist is not liable accountable for any instance that may occur. NOTE: (Advised not to wear expensive clothing or bring expensive purses, laptops etc. As bleach/color can damage).
F:
VOOM LLC PET waiver agreement
between:Pet owner and VOOM LLC.
Voom Salon LLC 3391 Mt Diablo Blvd STE A Lafayette Ca, 94549
We love pets here at VOOM salon. Please read and sign following to ensure compliance with rules.
Owner of animal agrees to be held responsible for any injury, damage to property or belongings, persons, other animal , customers and/or guests.
Property and casualty insurance carried by the salon will not cover losses of the properties of guests. Also does not cover pets. By signing this you agree to take full responsibility for any incident that may occur regarding your pet.
We kindly ask that you please keep pets off furniture. If animal apperas agressive the pet will not be allowed in salon. Please be aware of leash at all times as salon is a small space and can be tripping hazzard. If somone claims to have allergies due to animal the animal may have to sit durationof appointment elsewhere. SERVICE dogs permitted only in this circumstance with proof of paperwork. emotional support animals not applicable.
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G: If we take your photo or video you agree to use for salon usage/social media purposes
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​Thanks for understanding, we are excited to work with you and make you look amazing. Have a fantastic day, and we look forward to seeing you.
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By writing your name below you agree to all of the above terms:
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VOOM
10 common client Q&A
1.I have an issue with my color?
In most cases a highlight has an overlay color (toner) to help blend the colors. It is semi-permanent color that it will fade out.
Washing the hair will help lighten up & eventually hair will level out. Often continuous
toning can darken the hair. 95% of the time will self resolve by washing.
The only way to lighten up without damage is to wash and let it fade.
2.There is a mistake?
If you believe there was a mistake made, please notifying stylist within one week. That is our policy. After a week, many environmental elements can come into play ie: mineral deposit/ heat/ products/ hard water and can/will effect some more than others.
3.Why is my color faded?
Hair fades. Some faster than others depending on the porosity of your hair and many other reasons.
Hair will never be the same in every instance. The slightest change you may have asked for may effect longevity. The slightest change of what you’re doing at home may affect also.
4.I have a discrepancy?
Most discrepancy questions & issues can be addressed above in policies section.
Did you book the correct service for what you needed. Ie: you booked a partial highlight but may have needed to actually book a full?
Did you explain everything correctly, it's incumbent on you to come with clear goals & realistic expectations. Thoroughly explain what you want. If there was lack of clarity in explaining chances are there was a communication error. your stylist wants to give you what you're asking for. Lack of information could greatly affect outcome.
Best results require 6-8 weeks maintenance. If you are beyond that time frame chances are you’re not coming in regularly enough.
5.What should I do if I don't like my hair?
Book the neccasarry appointment. In the note section explain the concern/issue. This can be done in online booking.
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It’s super important to really look at your hair before you leave the salon. Make sure you address any concern before you leave.
6.Will I be charged?
Depends on circumstances & is something that has to be resolved with individual stylist.
Stylist have individual policies.
It is up to the discrepancy of the stylist if the appointment will be charged or not.
Our policy page explains that you need to thoroughly communicate & check your hair and all lighting before you leave the salon. Please review on our policy page above.
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7.Should I reach out to my stylist?
Initial contact should be via email. Stylist have days off & personal private lives please resect our time when we are not at work. Stylist can review when convenient for them. They will always come up with a resolution that works for both of you.
Email links can be found online on the team page via our website. voomsalon.con
8,How does color work?
Hair color is never exact. It’s chemistry that’s an estimate. A color won't always turn out exactly the same as a photo or previous session. Many contributions are in the underlying pigment.
There are many different types of color. Toner is a semi-permeant color, toning is a how it's being used. It can be used to make blends & adjustments to refresh a color. Clear can be used to add shine. It's non-damaging & zero ammonia.
Permanant color can be used as well, such as in gray coverage. We follow the science of the hair zones to determine what is used and why as well as where on the hair shaft.
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9.How does Gray coverage work?
Gray coverage is used with permeant color at the new growth only.
Therefore, if you have grey coverage there has to be all 3 primary color components to make a full pigment deposit to what is missing from the gray. .
Therefore all gray coverage has to have warmth.
Hair grows every week, depending on the person you may need to come in as often as 2 to 4 weeks for gray coverage.
Medication’s, hormones, dirty/oily hair can contribute to the color, not taking as well. The stylist is not responsible for coverage that isn’t perfect due to outside factors.
Please review the above policies to understand more.
10.My Question is not answered here?
send a question or concern to voomsalon925@gmail.com
Your comment will be submitted to the stylist & they will respond at earliest convenience.
We appreciate you as a client and thank you for understanding all of the above. Our job is an art and therefore never exact & results vary. Appreciate your patience and understanding. Hope this helps.
Respectfully,
Voom salon