Guest Policies & Terms of Service

Welcome to Voom Salon. To ensure an exceptional and seamless experience for all guests, please review our salon policies prior to booking. By scheduling an appointment, you agree to these terms and conditions.

A. Pricing & Retail

• Transparent Pricing: Detailed pricing is available online on each individual artist's booking page. Please review these rates carefully when selecting your appointment.

• Starting Rates: Listed prices are starting estimates. Final pricing may vary based on time, technical intricacy, and product usage. In some instances, an exact quote can only be determined at the conclusion of the service.

• Retail Purchases: All product sales are final. Unopened items may be exchanged within 14 days of purchase. The salon is only responsible for exchanging items that were defective or damaged prior to leaving the premises.

B. Cancellations & Late Arrivals

• 72-Hour Notice: Because our artisans dedicate hours to each specific reservation, last-minute changes significantly impact our team and other guests. We require a minimum of 72 hours' notice to cancel or modify any appointment without penalty. Frequent cancellations or inadequate notice will result in booking restrictions and applicable fees.

• Proactive Scheduling: While 72 hours is the requirement, a week or more of notice is highly appreciated and heavily favored during our appointment approval process for future bookings.

• Punctuality: Arriving late disrupts the continuity of the entire day. Late arrivals may result in a shortened service or the need to reschedule entirely.

C. Client Communication & Service Expectations

• Boundaries & Professional Hours: To respect our artists' personal time, we kindly ask that all business communication, scheduling changes, and hair inquiries be handled exclusively through our online booking system or official salon channels. Please refrain from contacting stylists on their personal phone numbers, direct messages, or social media platforms.

• Right to Refuse Service: We reserve the right to refuse service to anyone who does not comply with salon boundaries or policies.

• Consultation & Completion: Please arrive with realistic expectations, communicate clearly during your consultation, and thoroughly review the online service descriptions. Once you leave the salon, the service is considered successfully completed. All questions or adjustments must be addressed during your consultation, before your departure, or at your next scheduled visit. By selecting your stylist, you trust and consent to their professional judgment and technique.

• Adjustments & Refunds: All services are final; we do not offer refunds. Any adjustments or "re-dos" are granted solely at the stylist’s discretion.

• Grey Coverage: While we use premium formulations to maximize coverage, 100% grey coverage cannot always be guaranteed due to various biological and lifestyle factors. If a color adjustment is deemed necessary by the stylist, it must be requested and completed within one week of the original appointment. Complimentary adjustments do not include a blow-dry or styling service.

D. Salon Assistants

• Collaborative Care: To optimize your time and experience, certain elements of your service (such as shampooing, toning, blow-drying, or styling) may be performed by a qualified salon assistant. Rest assured, all steps are directly overseen and approved by your primary stylist.

E. Liability Waiver & Property Release

• Premises & Safety Liability: Voom Salon and its independent stylists are not liable for any injury, accident, or incident that occurs on the salon premises, including service areas, walkways, and parking zones. By entering the salon, you acknowledge the inherent risks associated with a professional salon environment—including, but not limited to, hot styling tools, electrical cord trip hazards, and potentially wet or slippery floors—and agree to release the salon from all liability.

• Personal Belongings: Guests assume full responsibility for themselves, their guests, and their belongings. The salon is not accountable for any lost, stolen, or damaged personal property.

• Salon Attire Advisory: Chemical products, bleach, and hair color can inadvertently damage clothing and accessories. We strongly advise against wearing high-end apparel or bringing expensive personal items (such as luxury handbags or laptops) into the service areas.

F. Pet Waiver Agreement

We love animals, but because our salon is an intimate, cozy environment with unique safety hazards, we must enforce the following rules for the safety of all guests:

• Liability: Pet owners assume 100% liability and financial responsibility for any property damage, injury, or incidents involving their animal, customers, guests, or staff. The salon’s property and casualty insurance does not cover pet-related losses.

• Salon Etiquette: Pets must be kept on a leash at all times to prevent tripping hazards and must remain off all salon furniture. If an animal exhibits signs of stress or aggression, they must be removed from the premises immediately.

• Allergies & Accommodations: Out of respect for guests with severe allergies, your pet may be asked to wait outside or elsewhere for the duration of your visit.

• Service Animals: Legally defined Service Dogs are fully permitted. Please note that emotional support animals do not qualify as certified service animals under California state guidelines and are subject to standard pet rules.

G. Media Release

• Content Usage: By entering the salon, you agree that any photography or videography captured of your hair during your visit may be used for Voom Salon marketing, portfolio, and social media purposes.

Thank you for your understanding and for helping us maintain a beautiful, respectful environment. We are so excited to collaborate with you, protect your hair's integrity, and make you look completely amazing. Have a fantastic day, and we look forward to your visit!